Delete your account

1. Which app and account this applies to

This page applies to accounts created in the Nirmaan student app for Android (package name com.nirmaan.studentapp) and to accounts created on nirmaan.education. Both are operated by Nirmaan Learning LLP, a limited liability partnership registered in India (LLPIN ACM-8695), which is the data fiduciary responsible for the data described here.

Deleting your account here does not delete your Google Account, and it does not cancel anything you bought outside Nirmaan. If you have an active subscription, see Payments & Refunds before you delete, because a deleted account cannot be restored to claim a refund afterwards.

2. How to request deletion

There are two ways to delete your account. Either one works.

A parent or guardian may make this request on behalf of a child, and a school administrator may make it for an account the school created. We may ask for confirmation of the relationship before we act.

3. What to include in your email

So that we can find the right account and verify the request, please tell us:

• The email address or mobile number registered on the account.
• The learner’s name or display name as it appears in the app.
• A clear statement that you want the account and its data deleted permanently.
• If you are a parent, guardian or school administrator writing on someone else’s behalf, say so and tell us your relationship to the learner.

Please do not send us passwords, payment card details or any government identification. We never need them, and we will not ask for them.

4. What happens after you ask

• We acknowledge within 3 working days. You will get a reply confirming that we have received the request.
• We verify who you are. Usually this is satisfied simply by the request arriving from the registered address. If it does not, we will write back and ask one or two questions to confirm ownership of the account before we delete anything.
• We complete deletion within 15 days of verifying the request, and usually much sooner. Deletion covers our production systems and propagates to our encrypted backups within the same window, as those backups roll over.
• We confirm when it is done. You will receive a final email telling you the account and its data have been deleted.

Deletion is permanent. Deleting your account is not a freeze or a suspension — the underlying data is removed and cannot be restored, by you or by us. If you want to use Nirmaan again later, you will start a new account with no prior history, no saved progress and no past conversations.

There is no charge for any of this, and we will not ask you to give a reason or sit through a retention offer. If for some reason we cannot carry out the request, we will tell you plainly why.

5. What gets deleted

When your account is deleted, we delete all of the following from our production systems and from our backups as they roll over:

Anything we had already turned into aggregate, anonymous statistics — numbers that cannot be traced back to any individual — stays in that aggregate form. It contains nothing that identifies you.

6. What we keep, why, and for how long

A small amount of data survives account deletion, only where the law requires it or where we need it to prove we honoured your request:

Nothing in this residual set is used to rebuild your profile, to train our models, to contact you or to market to you. It sits in restricted storage and is used only for the purpose named above.

7. Deleting some data without closing your account

You do not have to close your account to remove data from it. If you want to delete a single tutor conversation, particular voice recordings, or the images you uploaded — and keep the account itself — email hello@nirmaan.education with the subject Delete specific data, telling us what you want removed. We handle these on the same timeline as a full deletion.

Separately, learning content expires on its own. Tutor conversations, voice recordings and submitted images are automatically deleted 24 months after they are created, whether or not you ask. Diagnostic and crash logs are kept for up to 90 days.

8. Questions or complaints

If you have a question about deletion, or you are unhappy with how we handled a request, contact our Grievance Officer:

Full detail on what we collect, why, and every right you have is in our Privacy Policy — deletion is covered in section 14 and retention periods in section 12. If you are not satisfied with our response, you may complain to the Data Protection Board of India.